Am I charged when I accept?

Accepting creates a booking that is pending payment. The lesson is only confirmed once you have paid.

Can I ask for a different time?

Decline the proposal and message your tutor. They can send a new one for a time that suits you better.

What happens if I ignore it?

It expires at its deadline and the slot is released. There is no penalty, but declining is more helpful to your tutor.

How long do I have to pay?

A day from accepting, and never less. It can be sooner if the lesson is nearly here or if the proposal is reaching the end of the three days it may hold the slot. The exact time is shown on the booking, and you are emailed before it passes.

Lesson proposals

Sometimes a tutor will offer you a lesson rather than waiting for you to ask — after a cancellation, for a first trial, or to fill a gap in the week. That offer arrives as a proposal.

What a proposal contains

A proposal names the tutor, the lesson and its length, when it would take place, where — online or at an address — and the price. Nothing is booked and nothing is charged until you accept, and the tutor holds the time for you while you decide.

Accepting or declining

Proposals waiting on you appear at the top of your portal home page.

01Open your portal — anything waiting for a response is listed first.
02Check the time, place and price.
03Accept to take the slot, or decline to release it.
04If you accepted, pay to confirm the lesson.

Response deadlines

A proposal has a deadline, shown alongside it. If you do not answer in time it expires by itself and the tutor gets the slot back — nothing is booked and you are not charged. Declining does the same thing immediately, and it is better than leaving an offer to lapse, because it frees the time for someone else.

Paying after you accept

Accepting gives you a full day to pay, however close to the deadline you answer. Two limits can bring that forward: payment is always due at least a day before the first lesson, and a proposal never holds a slot for more than three days from when your tutor sent it. The booking shows whichever comes first. If it passes unpaid the slot is released and the booking lapses — nothing is charged. For a recurring plan this same deadline decides whether the first payment covers one month or two. A plan that starts promptly leaves you time to adjust the following month, so that month is billed on its own later. A plan agreed close to the turn of the month leaves no such room, so both months are asked for up front — the schedule on the booking says which months you are paying for.

Common questions

Am I charged when I accept?: Accepting creates a booking that is pending payment. The lesson is only confirmed once you have paid.
Can I ask for a different time?: Decline the proposal and message your tutor. They can send a new one for a time that suits you better.
What happens if I ignore it?: It expires at its deadline and the slot is released. There is no penalty, but declining is more helpful to your tutor.
How long do I have to pay?: A day from accepting, and never less. It can be sooner if the lesson is nearly here or if the proposal is reaching the end of the three days it may hold the slot. The exact time is shown on the booking, and you are emailed before it passes.